BUSINESS COMBINATIONS - Schedule of Purchase Price allocation (Details) - USD ($)
$ in Thousands
Aug. 23, 2021
Apr. 30, 2022
Jan. 31, 2022
Business Acquisition      
Goodwill   $ 1,327,444 $ 1,353,421
Conversocial Limited      
Business Acquisition      
Cash $ 53,409    
Other purchase price adjustments 190    
Total purchase price 53,219    
Accounts receivable 1,694    
Other current assets, including cash acquired 5,302    
Other assets 511    
Current and other liabilities (1,945)    
Contract liabilities — current and long-term (3,410)    
Deferred income taxes (407)    
Net tangible assets 1,745    
Total identifiable intangible assets 19,900    
Goodwill 31,574    
Total purchase price allocation 53,219    
Conversocial Limited | Customer relationships      
Business Acquisition      
Total identifiable intangible assets 9,800    
Conversocial Limited | Developed technology      
Business Acquisition      
Total identifiable intangible assets 9,900    
Conversocial Limited | Trademarks and trade names      
Business Acquisition      
Total identifiable intangible assets $ 200