BUSINESS COMBINATIONS - Conversocial Limited Narrative (Details) - USD ($)
$ in Thousands
3 Months Ended
Aug. 23, 2021
Apr. 30, 2022
Jan. 31, 2022
Business Acquisition      
Cash paid for business combinations, including adjustments, net of cash acquired $ 50,200    
Goodwill   $ 1,327,444 $ 1,353,421
Conversocial Limited      
Business Acquisition      
Cash 53,409    
Cash acquired from acquisition 3,200    
Other purchase price adjustments (190)    
Goodwill 31,574    
Business acquisition, goodwill deductible for income tax purposes 500    
Business acquisition, goodwill not deductible for income tax purposes 31,100    
Current and long-term contract liabilities 3,410    
Component of the purchase price allocation $ 1,200    
Business acquisition related costs   $ 900  
Weighted-average estimated useful life of all finite-lived identifiable intangible assets (in years) 5 years 10 months 24 days    
Conversocial Limited | Customer relationships      
Business Acquisition      
Finite-lived intangible asset, useful life (in years) 7 years    
Conversocial Limited | Developed technology      
Business Acquisition      
Finite-lived intangible asset, useful life (in years) 5 years    
Conversocial Limited | Trademarks and trade names      
Business Acquisition      
Finite-lived intangible asset, useful life (in years) 1 year    
Conversocial Limited | Prepaid expenses and other current assets      
Business Acquisition      
Component of the purchase price allocation $ 700    
Conversocial Limited | Other assets      
Business Acquisition      
Component of the purchase price allocation $ 500