Segment Data
 6 Months Ended
Apr. 29, 2018
Segment Reporting [Abstract]  
Segment Data
Segment Data

We report our segment information in accordance with the provisions of ASC 280, Segment Reporting.

Our current reportable segments are (i) North American Staffing and (ii) International Staffing. The non-reportable businesses are combined and disclosed with corporate services under the category Corporate and Other.

The Company sold the quality assurance business from within the Technology Outsourcing Services and Solutions segment on October 27, 2017 leaving the Company's call center services as the remaining activity within that segment. The Company has renamed the operating segment Volt Customer Care Solutions and its results are now reported as part of the Corporate and Other category, as it does not meet the criteria for a reportable segment under ASC 280, Segment Reporting. To provide period over period comparability, the Company has recast the prior period Technology Outsourcing Services and Solutions segment data to conform to the current presentation within the Corporate and Other category in the prior period. This change did not have any impact on the consolidated financial results for any period presented. In addition, Corporate and Other also included our previously owned Maintech, Incorporated (“Maintech”) business in the first six months of fiscal 2017.

Segment operating income (loss) is comprised of segment net revenue less cost of services, selling, administrative and other operating costs, and restructuring and severance costs. The Company allocates to the segments all operating costs except for costs not directly related to the operating activities such as corporate-wide general and administrative costs. These costs are not allocated because doing so would not enhance the understanding of segment operating performance and are not used by management to measure segment performance.

Financial data concerning the Company’s segment revenue and operating income (loss) as well as results from Corporate and Other are summarized in the following tables (in thousands):
 
Three Months Ended April 29, 2018
 
Total
 
North American Staffing
 
 International Staffing
 
Corporate and Other (1)
 
Eliminations (2)
Net revenue
$
263,219

 
$
218,090

 
$
31,904

 
$
14,156

 
$
(931
)
Cost of services
225,918

 
187,929

 
27,100

 
11,820

 
(931
)
Gross margin
37,301

 
30,161

 
4,804

 
2,336

 
—

 
 
 
 
 
 
 
 
 
 
Selling, administrative and other operating costs
42,916

 
28,586

 
3,915

 
10,415

 
—

Restructuring and severance costs
104

 
4

 
71

 
29

 
—

Impairment charge
155

 
—

 
—

 
155

 
—

Operating income (loss)
(5,874
)

1,571


818

 
(8,263
)
 
—

Other income (expense), net
(1,183
)
 
 
 
 
 
 
 
 
Income tax provision
630

 
 
 
 
 
 
 
 
Net loss
$
(7,687
)
 
 
 
 
 
 
 
 

 
Three Months Ended April 30, 2017
 
Total
 
North American Staffing
 
 International Staffing
 
Corporate and Other (1)
 
Eliminations (2)
Net revenue
$
303,005

 
$
233,804

 
$
30,231

 
$
40,532

 
$
(1,562
)
Cost of services
255,886

 
199,068

 
25,670

 
32,710

 
(1,562
)
Gross margin
47,119

 
34,736

 
4,561

 
7,822

 
—

 
 
 
 
 
 
 
 
 
 
Selling, administrative and other operating costs
51,171

 
31,634

 
4,030

 
15,507

 
—

Restructuring and severance costs
199

 
44

 
—

 
155

 
—

Impairment charge
290

 
—

 
—

 
290

 
—

Gain from divestitures
(3,938
)
 
—

 
—

 
(3,938
)
 
—

Operating income (loss)
(603
)
 
3,058

 
531

 
(4,192
)
 
—

Other income (expense), net
(1,018
)
 
 
 
 
 
 
 
 
Income tax benefit
(767
)
 
 
 
 
 
 
 
 
Net loss
$
(854
)
 
 
 
 
 
 
 
 


 
Six Months Ended April 29, 2018
 
Total
 
North American Staffing
 
 International Staffing
 
Corporate and Other (1)
 
Eliminations (2)
Net revenue
$
516,557

 
$
424,325

 
$
61,483

 
$
32,883

 
$
(2,134
)
Cost of services
443,247

 
366,287

 
52,177

 
26,917

 
(2,134
)
Gross margin
73,310

 
58,038

 
9,306

 
5,966

 
—

 
 
 
 
 
 
 
 
 
 
Selling, administrative and other operating costs
89,854

 
57,084

 
8,287

 
24,483

 
—

Restructuring and severance costs
622

 
9

 
299

 
314

 
—

Impairment charge
155

 
—


—

 
155

 
—

Operating income (loss)
(17,321
)

945

 
720

 
(18,986
)
 
—

Other income (expense), net
(1,790
)
 
 
 
 
 
 
 
 
Income tax benefit
(730
)
 
 
 
 
 
 
 
 
Net loss
$
(18,381
)
 
 
 
 
 
 
 
 
 
Six Months Ended April 30, 2017
 
Total
 
North American Staffing
 
 International Staffing
 
Corporate and Other (1)
 
Eliminations (2)
Net revenue
$
616,029

 
$
465,669

 
$
60,581

 
$
92,499

 
$
(2,720
)
Cost of services
522,020

 
397,910

 
51,327

 
75,503

 
(2,720
)
Gross margin
94,009

 
67,759

 
9,254

 
16,996

 
—

 
 
 
 
 
 
 
 
 
 
Selling, administrative and other operating costs
100,061

 
61,733

 
8,071

 
30,257

 
—

Restructuring and severance costs
823

 
140

 
10

 
673

 
—

Impairment charge
290

 
—

 
—

 
290

 
—

Gain from divestitures
(3,938
)
 
—

 
—

 
(3,938
)
 
—

Operating income (loss)
(3,227
)
 
5,886

 
1,173

 
(10,286
)
 
—

Other income (expense), net
(2,348
)
 
 
 
 
 
 
 
 
Income tax benefit
(144
)
 
 
 
 
 
 
 
 
Net loss
$
(5,431
)
 
 
 
 
 
 
 
 

(1) Revenues are primarily derived from managed service programs and Volt Customer Care Solutions. In addition, the first half of fiscal 2017 included our previously owned Maintech and quality assurance businesses.
(2) The majority of intersegment sales results from North American Staffing providing resources to Volt Customer Care Solutions and our previously owned quality assurance business.