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SEGMENT INFORMATION:
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May 31, 2014
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| Segment Reporting [Abstract] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Segment Information | SEGMENT INFORMATION: Operating segments Operating segments are based on components of the Company that engage in business activity that earn revenue and incur expenses and (a) whose operating results are regularly reviewed by the chief operating decision maker to make decisions about resource allocation and performance and (b) for which discrete financial information is available. The Company operates in two segments: Technology Solutions and Concentrix. The Technology Solutions segment distributes peripherals, IT systems including data center server and storage solutions, system components, software, networking equipment, CE, and complementary products. The Technology Solutions segment also provides systems design and integration services. The Concentrix segment offers a range of global business services focused on process optimization, customer engagement strategy and back-office automation to clients in various industry verticals. The portfolio of services offered are comprised of end-to-end process outsourcing services that are delivered through omni-channels including both voice and non-voice. Clients include corporations in various industry verticals. Effective in the first quarter of 2014, the Company realigned its business segments. Certain operations of the Company that were previously reported under the Concentrix segment and that provided inter-segment support and IT services to the Technology Solutions segment have now been aligned with and report into the Technology Solutions segment. The Concentrix segment includes the legacy Concentrix business and the newly acquired customer care business. The financial information presented herein reflects the impact of the segment structure change for all periods presented. Summarized financial information related to the Company’s reportable business segments for the three months ended May 31, 2014 and 2013 is shown below:
Inter-segment elimination represents services and transactions generated between the Company's reportable segments that are eliminated on consolidation. Segment by geography Shown below is summarized financial information related to the geographic areas in which the Company operated during the three months ended May 31, 2014 and 2013:
The revenues attributable to countries are based on geography of entities from where the products are distributed and from where customer service contracts are managed. Revenue in the United States was approximately 71% of total Company revenue for both the three and six months ended May 31, 2014, respectively and approximately 74% of the total revenue for both the three and six months ended May 31, 2013. Revenue in Canada was approximately 12% of total revenue for both the three and six months ended May 31, 2014, respectively, and 14% and 13% of total revenue for the three and six months ended May 31, 2013, respectively. Revenue in Japan was approximately 11% of the total revenue for both the three and six months ended May 31, 2014, respectively, and approximately 11% of the total revenue for both the three and six months ended May 31, 2013, respectively. Net property and equipment in the United States was approximately 47% and 59% of the Company's total as of May 31, 2014 and November 30, 2013, respectively. Net property and equipment in the Philippines represented 15% and 6% of the total as of May 31, 2014 and November 30, 2013, respectively. Net property and equipment in Canada was approximately 10% and 13% of the total as of May 31, 2014 and November 30, 2013, respectively. As of both May 31, 2014 and November 30, 2013, no other country represented more than 10% of the total net property and equipment. |
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