| Financial information by segment |
Financial information by segment is presented in the following tables: | | | | | | | | | | | | | | | | | | | | | | | | | | Three Months Ended April 30, 2018 | | Three Months Ended April 30, 2017 | (in thousands) | Retail | | Credit | | Total | | Retail | | Credit | | Total | Revenues: | | | | | | | | | | | | Furniture and mattress | $ | 97,020 |
| | $ | — |
| | $ | 97,020 |
| | $ | 94,443 |
| | $ | — |
| | $ | 94,443 |
| Home appliance | 78,023 |
| | — |
| | 78,023 |
| | 80,122 |
| | — |
| | 80,122 |
| Consumer electronic | 52,302 |
| | — |
| | 52,302 |
| | 55,753 |
| | — |
| | 55,753 |
| Home office | 18,310 |
| | — |
| | 18,310 |
| | 16,788 |
| | — |
| | 16,788 |
| Other | 3,659 |
| | — |
| | 3,659 |
| | 4,256 |
| | — |
| | 4,256 |
| Product sales | 249,314 |
| | — |
| | 249,314 |
| | 251,362 |
| | — |
| | 251,362 |
| Repair service agreement commissions | 22,863 |
| | — |
| | 22,863 |
| | 24,696 |
| | — |
| | 24,696 |
| Service revenues | 3,579 |
| | — |
| | 3,579 |
| | 3,227 |
| | — |
| | 3,227 |
| Total net sales | 275,756 |
| | — |
| | 275,756 |
| | 279,285 |
| | — |
| | 279,285 |
| Finance charges and other revenues | 14 |
| | 82,617 |
| | 82,631 |
| | 80 |
| | 76,461 |
| | 76,541 |
| Total revenues | 275,770 |
| | 82,617 |
| | 358,387 |
| | 279,365 |
| | 76,461 |
| | 355,826 |
| Costs and expenses: | |
| | |
| | |
| | |
| | |
| | |
| Cost of goods sold | 166,589 |
| | — |
| | 166,589 |
| | 171,950 |
| | — |
| | 171,950 |
| Selling, general and administrative expenses (1) | 77,752 |
| | 37,126 |
| | 114,878 |
| | 73,947 |
| | 32,590 |
| | 106,537 |
| Provision for bad debts | 260 |
| | 43,896 |
| | 44,156 |
| | 230 |
| | 55,700 |
| | 55,930 |
| Charges and credits | — |
| | — |
| | — |
| | 1,227 |
| | — |
| | 1,227 |
| Total costs and expense | 244,601 |
| | 81,022 |
| | 325,623 |
| | 247,354 |
| | 88,290 |
| | 335,644 |
| Operating income (loss) | 31,169 |
| | 1,595 |
| | 32,764 |
| | 32,011 |
| | (11,829 | ) | | 20,182 |
| Interest expense | — |
| | 16,820 |
| | 16,820 |
| | — |
| | 24,008 |
| | 24,008 |
| Loss on extinguishment of debt | — |
| | 406 |
| | 406 |
| | — |
| | 349 |
| | 349 |
| Income (loss) before income taxes | $ | 31,169 |
| | $ | (15,631 | ) | | $ | 15,538 |
| | $ | 32,011 |
| | $ | (36,186 | ) | | $ | (4,175 | ) |
| | (1) | For the three months ended April 30, 2018 and 2017, the amount of corporate overhead allocated to each segment reflected in selling, general and administrative expense was $8.4 million and $6.4 million, respectively. For the three months ended April 30, 2018 and 2017, the amount of reimbursement made to the retail segment by the credit segment was $9.4 million and $9.4 million, respectively. |
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