Accumulated Other Comprehensive Income (Loss) (Details) (USD $)
In Millions, unless otherwise specified
3 Months Ended
Mar. 31, 2015
Mar. 31, 2014
Accumulated Other Comprehensive Income Loss [Line Items]    
Accumulated other comprehensive income (loss), January 1, $ (936)  
Shareholders' other comprehensive income (loss) 2 88
Accumulated other comprehensive income (loss), March 31, (934)  
Realized investment (gains) losses (73) (42)
Other operating expenses 2,204 1,980
Accumulated Net Unrealized Investment Gain (Loss) [Member]    
Accumulated Other Comprehensive Income Loss [Line Items]    
Accumulated other comprehensive income (loss), before tax, January 1, 955 733
Other comprehensive income (loss) before reclassifications, pre-tax 148 156
Reclassification adjustment, pre-tax (20) (25)
Other comprehensive income (loss), pre-tax 128 131
Accumulated other comprehensive income (loss), before tax, March 31, 1,083 864
Accumulated Other Comprehensive Income/Loss Tax (Expense) Benefit, January 1, (335) (256)
Other comprehensive income (loss), securities, before reclassifications, tax (expense) benefit (47) (54)
Reclassification adjustment, securities, tax (expense) benefit 7 9
Other comprehensive income (loss), tax (expense) benefit (40) (45)
Other comprehensive income (loss) before reclassifications, after-tax 101 102
Accumulated Other Comprehensive Income/Loss Tax (Expense) Benefit, March 31, (375) (301)
Accumulated other comprehensive income (loss), January 1, 620 477
Reclassification adjustment, after-tax (13) (16)
Shareholders' other comprehensive income (loss) 88 86
Accumulated other comprehensive income (loss), March 31, 708 563
Accumulated Net Unrealized Investment Gain (Loss) [Member] | Reclassification Out Of Accumulated Other Comprehensive Income [Member]    
Accumulated Other Comprehensive Income Loss [Line Items]    
Realized investment (gains) losses (20) (25)
Accumulated Net Gain (Loss) from Designated or Qualifying Cash Flow Hedges [Member]    
Accumulated Other Comprehensive Income Loss [Line Items]    
Accumulated other comprehensive income (loss), before tax, January 1, (12) (29)
Other comprehensive income (loss), pre-tax 10 0
Accumulated other comprehensive income (loss), before tax, March 31, (2) (29)
Accumulated Other Comprehensive Income/Loss Tax (Expense) Benefit, January 1, 4 10
Other comprehensive income (loss), tax (expense) benefit (3) 0
Accumulated Other Comprehensive Income/Loss Tax (Expense) Benefit, March 31, 1 10
Accumulated other comprehensive income (loss), January 1, (8) (19)
Shareholders' other comprehensive income (loss) 7 0
Accumulated other comprehensive income (loss), March 31, (1) (19)
Accumulated Translation Adjustment [Member]    
Accumulated Other Comprehensive Income Loss [Line Items]    
Accumulated other comprehensive income (loss), before tax, January 1, (71) 91
Other comprehensive income (loss), pre-tax (109) (13)
Accumulated other comprehensive income (loss), before tax, March 31, (180) 78
Accumulated Other Comprehensive Income/Loss Tax (Expense) Benefit, January 1, 9 (9)
Other comprehensive income (loss), tax (expense) benefit 5 2
Accumulated Other Comprehensive Income/Loss Tax (Expense) Benefit, March 31, 14 (7)
Accumulated other comprehensive income (loss), January 1, (62) 82
Shareholders' other comprehensive income (loss) (104) (11)
Accumulated other comprehensive income (loss), March 31, (166) 71
Accumulated Defined Benefit Plans Adjustment Net Prior Service Cost Credit [Member]    
Accumulated Other Comprehensive Income Loss [Line Items]    
Reclassification adjustment, pre-tax 16 13
Reclassification adjustment, postretirement benefits, tax (expense) benefit (5) (5)
Reclassification adjustment, after-tax 11 8
Accumulated Defined Benefit Plans Adjustment Net Prior Service Cost Credit [Member] | Reclassification Out Of Accumulated Other Comprehensive Income [Member]    
Accumulated Other Comprehensive Income Loss [Line Items]    
Other operating expenses 16 13
Accumulated Defined Benefit Plans Adjustment Settlement [Member]    
Accumulated Other Comprehensive Income Loss [Line Items]    
Reclassification adjustment, pre-tax   6
Reclassification adjustment, postretirement benefits, tax (expense) benefit   (2)
Reclassification adjustment, after-tax   4
Accumulated Defined Benefit Plans Adjustment Settlement [Member] | Reclassification Out Of Accumulated Other Comprehensive Income [Member]    
Accumulated Other Comprehensive Income Loss [Line Items]    
Other operating expenses   6
Accumulated Defined Benefit Plans Adjustment [Member]    
Accumulated Other Comprehensive Income Loss [Line Items]    
Accumulated other comprehensive income (loss), before tax, January 1, (2,286) (1,630)
Reclassification adjustment, pre-tax 16 19
Accumulated other comprehensive income (loss), before tax, March 31, (2,270) (1,611)
Accumulated Other Comprehensive Income/Loss Tax (Expense) Benefit, January 1, 800 570
Reclassification adjustment, postretirement benefits, tax (expense) benefit (5) (7)
Accumulated Other Comprehensive Income/Loss Tax (Expense) Benefit, March 31, 795 563
Accumulated other comprehensive income (loss), January 1, (1,486) (1,060)
Reclassification adjustment, after-tax 11 12
Accumulated other comprehensive income (loss), March 31, (1,475) (1,048)
Accumulated Defined Benefit Plans Adjustment [Member] | Reclassification Out Of Accumulated Other Comprehensive Income [Member]    
Accumulated Other Comprehensive Income Loss [Line Items]    
Other operating expenses $ 16 $ 19